GLACIERS TECHNICAL SERVICES L.L.C جلاسيرزللخدمات الفنية / ش.ذ.م.م

Customer Care

Customer Care

WE PROVIDE YOU BUSINESS SOLUTIONS THAT YOU NEED

Glaciers Technical Services always prefer the Customer Care, in this regard GTS has vision and quality policy to determine the needs and demands of the customers.

GTS has proven customer track record in UAE and Pakistan with Dedication and Professionalism manners.

After Sales Support:

We understand our customers demand more than just our high-quality supplies & services. They need a partner with a comprehensive service network and spare parts to provide them with installation, preventative maintenance, supplies and on site service.

With a competent team of technicians, installers and spare parts specialists we are available to answer your questions and service your needs.

Service Agreements:

After sales support is carried out by our own after sales support and maintenance department. We have a strong team of Engineers and Technicians with sound knowledge and experience of Refrigeration industry and are dedicated for providing the after sales and maintenance services all over UAE and Pakistan.

A service agreement typically includes one or more of the following elements:

• Planned preventive maintenance on units.
• Repair of units.
• Reporting on service calls.
• Agreed service level.

Spare parts:

We take complete responsibility for the following:

• Selection of recommended spare parts for a given unit.
• Reception and handling of spare parts orders.
• Assistance in selecting the proper spare part Updating of spare parts lists.

Support:

• Technical training in products.
• Technical support to products.
• Handling of complaints.

Service:

• Coordinating and carrying out service jobs.
• Service job according to service contracts agreed with the ustomer.
• Repair of products.
• Renovating old products.

Documentation:

• Development of new service manuals and updating old service manuals.
• Coordination of translations of service manuals.
• Development and updating of service reports used in the After Sales Support of your equipment.